In this class you can learn English for Customer Service. Participate by writing in the comments. Enjoy!
Lesson by
Robin
Lesson by
Robin
Vocabulary - Expressions for customer service
Pronunciation - American
In this class you can learn English for Customer Service. Participate by writing in the comments. Enjoy!
Robin
Robin is a dynamic English teacher from Texas. She loves dogs, reading, and live music.
The best way to resolve customer’s frustrations is to listen carefully , empathize with their concerns providing a clear solution.
The best way to resolve customer’s frustration is: Listen carefully, empathize with their concerns providing a clear solution.
very interesting
I liked so much this theme, because it is useful to know and understand the difficult to be a customer service agent. My answers, I appreciate your feedback: 1. May you give your name and account number? 2. It looks we might have made a mistake? 3. I appreciate your feedback about our service, please could you help me answering the following survey?
1) greeting the customer 2)showing understanding 3)polite requests 4)offering help 5)handling complaints 6)closing the interaction!!