In this class you can learn English for Customer Service. Participate by writing in the comments. Enjoy!
Lesson by
Robin
Lesson by
Robin
Vocabulary - Expressions for customer service
Pronunciation - American
In this class you can learn English for Customer Service. Participate by writing in the comments. Enjoy!
Robin
Robin is a dynamic English teacher from Texas. She loves dogs, reading, and live music.
1. Could you provide me with your details?
2. I understand your frustration, let me see what i can do.
3. How do you think we can improve our service?
Excellent and motivating teacher!
Thanks 🙂
1. Could you provide me with your details?
2. You have every reason to be upset, but this is out of our control.
3. How do you think we can improve our service?
Here you are 5 key pillars of customer service.
1. Ensuring satisfaction
2. Providing empathetic service
3. Offering varied service and keep them.
4. Showing biggest competence
5.Building trust every day.
How to solve bad customer service:
1.Listen carefully with emphaty
2.Deliver the solution and offer options
3.Ask for customer’s preferences
4. Assess the problem
5. Follow up with the customer.
The secret is Be Consistently….COURTEOUS……..