In this unit we will be teaching you how to express yourself in both written and spoken English. These lessons are specifically designed to help you be able to use the correct tone when communicating in a working environment.
Master Instant Messaging at Work
The first thing you will learn in this unit is the language we use for instant communication on apps like Whatsapp or SMS etc… specifically abbreviations. If you have been in a situation where you are having a chat online with a colleague or your boss and suddenly they write ASAP or BTW and you have no idea what they mean, this lesson is for you.
Best Practices for Professional Emails
The second thing you will learn in this unit is how to create a formal email. Here you will learn the best way to start an email if you know the name of the person and what you have to write if you don’t. You will also be learning how to organise and structure a formal email, making sure that you use the correct phrases to help keep your emails clear and concise. You will be given examples of the best ways to not only start the email, but also how to end it appropriately.
Must-Have Phrases for Professional Phone Calls
Have you ever been in a situation at work in which you had to answer the phone or make a phone call in English and you didn’t know how to start? In this lesson we will look at some examples of how to use polite language when taking and making a phone call.
To complete Unit 2, review the following 3 microlessons.
Hi seena, how can i go to complete assessment? can you please guide me.
Hi Ammit, the assessment will be published on the 12th of August as the last unit of the course. You have until the 14th of August to complete it. Remember that in order to pass 80% of the answers must be correct. Good luck!
Thank you Sheena! Very useful contents, and a lot of!
Hi, I am live in California USA, Yesterday I tried opening the second day session but it didn’t allow me. Today I Can see the start link and Able to open the sessions. Is there any way I can prepare myself before a day for the class? Please let me it will help me. Thanks, Sima
Would be great to have more practical examples. Too much theory but in the practice it doesn’t help too much. Thanks.
How can I connect to the live session?