In this unit we will be teaching you how to express yourself in both written and spoken English. These lessons are specifically designed to help you be able to use the correct tone when communicating in a working environment.
Master Instant Messaging at Work
The first thing you will learn in this unit is the language we use for instant communication on apps like Whatsapp or SMS etc… specifically abbreviations. If you have been in a situation where you are having a chat online with a colleague or your boss and suddenly they write ASAP or BTW and you have no idea what they mean, this lesson is for you.
Best Practices for Professional Emails
The second thing you will learn in this unit is how to create a formal email. Here you will learn the best way to start an email if you know the name of the person and what you have to write if you don’t. You will also be learning how to organise and structure a formal email, making sure that you use the correct phrases to help keep your emails clear and concise. You will be given examples of the best ways to not only start the email, but also how to end it appropriately.
Must-Have Phrases for Professional Phone Calls
Have you ever been in a situation at work in which you had to answer the phone or make a phone call in English and you didn’t know how to start? In this lesson we will look at some examples of how to use polite language when taking and making a phone call.
To complete Unit 2, review the following 3 microlessons.
This lesson was very useful! I’ll hope to start using them when I get my first job in English next year!
Hi!! I just started the business course and I want to know if I finish it I can received my certification or is too late? Thanks
Hi Angela. The certificates were only available for a short time. We hope to add more courses in the future. For now, you have access to all the materials so that you may add it to your learning.
Hi everyone. I learnt how we should use these abrevations in any conversations or mail. Thanks for sharing this information. 👍
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This lesson is very important to me and i have learned many short form and professional words thanks a lot